SHIPPING & RETURNS
DIPP offers free shipping within Australia for all orders large or small
International shipping rates depend on your location and will be calculated at your cart. This is a standard delivery of 7-15 business days. In some regions this can take longer, so please allow up to 2-4 weeks for delivery. Delivery can sometimes be further delayed due to customs which is out of our control. Prices are not inclusive of customs, duties and taxes. These are the responsibility of the customer.
Once items have been dispatched, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the customer's responsibility to lodge an investigation with the shipping service. No refunds or replacements will be given for products missing or damaged in transit.
Once your order has been dispatched, your address cannot be amended. Please enter your shipping address correctly at the checkout, or you may be charged the appropriate shipping costs to resend your purchase.
You will receive tracking information on your order directly from the shipping provider after dispatch.
Please contact us at email@example.com if you have any questions.
All orders are final. We do not accept exchanges or returns for change of mind.
DIPP has a strict 21 day return policy for faulty goods. Please email firstname.lastname@example.org with your order number to explain the issue and we will get back to you as soon as possible to issue the exchange.
Once your return has been approved please post your item and your order confirmation number to:
PO BOX 289,
SUFFOLK PARK, NSW
DIPP recommends using registered mail and is not liable for loss of item during return.